Returns Policy

Timeframes

All orders are shipped within 1 – 3 business days from purchase. We are capable of delivering to all Australian Locations. You will receive tracking number with your order. If you wish to get a better estimation of when you parcel might arrive, you can use the Australia Post Domestic Delivery Time Page.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund (excluding clearance items) if there is a problem with the product you receive. Should you change your mind about an item, refunds will be assessed on a case by case basis. The cost of shipping however in most cases cannot be refunded. We will however pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Should you have any queries in regards to returns please contact us.